Frequently Asked Questions

Here is our list of frequently asked questions, if something is not clear enough or you would like more detail, please do not hesitate to ask one of our hotel staff members.

Can I buy alcohol now?
Maybe, maybe not 🙁 Dependent on the current regulations defined by the government, we may only be permitted to sell alcohol at certain times or not at all.

Consult with the restaurant or front desk for more info.

When does the kitchen close
Depending on which hotel you are staying in, Room and Restaurant service is available within different periods, with some hotels offering 24 hour service.

Please check with reception for the operational times.

How long will my Order take?
As soon as your order is place and payment is made, the kitchen/bar will receive your request and begin preparing your request.  We try our best to get all food and drinks to you as quickly as possible. 
How can I pay?
You can choose to pay with your VISA or MasterCard at the end of the checkout process.

Alternatively, opt to run a tab and the hotel staff will either allow you to pay on receipt of your order, or post it to your room.

Can I charge this to my room account?

Yes you can. Place your order with the checkout options “Run a Tab” and inform the staff when they deliver your order.

N.B. This option is only available if you have agreed to this on check in.

Can you make me a special order or substitute items on the menu?
We will try our best to accommodate your special request, but changes to the menu cannot be guaranteed and may be charged for.
Is the food Kosher or Halaal?
Special meals can be pre-ordered, but may not be available unless arranged prior to your stay.
Why is your menu so limited?
To ensure we always have your requested meal or drink on hand, we have temporarily limited our menu. Let us know if there is anything that you’d like us to add on the next revision.
What’s the fastest land animal?
Cheetahs are the fastest land animal built for speed and reaching up to 112km p/h!

Now you should know just about everything (and more) on how to order your food and drinks quick-quick.
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